On cancellation of refundable booking, the refund processing will take time between two (2)-to four (4) weeks to show refund back on your credit card statement. Reasons for the specified processing time are based on the billing cycle of your credit card company and the processing time of the bank. The refund depends on numerous factors such as the hotel’s cancellation policy, time of cancellation and processing fees, etc. For more details refer to our cancellation policy in terms and conditions.
In case the reservation is not confirmed, we will not charge you anything on your credit card and release the whole amount if any that was held on it immediately. Now after we do this, it will still take two (2) to four (4) weeks for the bank to process the refund and to show the refunded amount on your credit card.
Any modification in the reservation is subject to availability at the time of making such a request.
Children and infants
Child (up to 5 years) can stay free of charge with parents without an extra bed. Children between 5 years to 12 years of age will be charged extra. Children above 12 years of age will be treated as young adults and the prevalent reservation charges will be applicable and levied.
Non-arrival to the hotel (no show)
If you fail to arrive at the hotel on the arrival date the entire reservation will be canceled automatically by the Hotel and will be charged for the entire reservation. If you fail to check in on the first date but still continue your travel plan to stay at the hotel, please, urgently, contact us to keep the room for you for the rest of the nights. Otherwise as mentioned above, the entire reservation will be auto-canceled and no refund admissible.
Shortened stay (early check-out)
Shortened stay is subject to an entire period charge whether or not you stay the entire period. If you know the change in your plan, please contact us at the earliest to minimize the charge by the hotel subject to cancellation policy.
Please note that the Hotel neither guarantees nor is liable to admit any request for amendment in the plan or any other special requests which shall be admissible subject to availability on arrival. The request for airport pick-up requires intimation to the reservation at the time of the room(s) booking.
The reservation once confirmed, a confirmation number and confirmation receipt are generated that you can print for your convenience. It is necessary to present the reservation confirmation to the hotel on arrival. On failure to produce the Reservation confirmation number receipt and may result in the hotel not honoring your reservation unless the hotel is able to trace & match the excess in the reservation system.
It is important to know that whenever you provide personal details or credit card information, it is secured. Your credit card number, name, address, and telephone number are protected by the latest security technology.
Cancellation and early checkout policy
In case your plans change, ensure to inform in writing the cancellation/ amendments in a plan to the Hotel Reservation for a refund of your deposit. The guidelines in this regard are as under: -The modification/cancellation request for bookings made online will be processed automatically through the Internet Booking Engine. Any refund due shall be done through the system in accordance with the applicable modification/cancellation rules.
In the case of rebooking, a rate difference may be payable for the change as per the rate applicable for the rebooked date/ room type and subject to availability. Any additional charges or rate differences for the modified reservation can be paid through the same payment mode/card as used for the original reservation. Please note that if an online booking is modified or canceled with the hotel’s reservations Office/ Hotel’s sales office, it cannot be further modified or canceled online.
The refund of the reservation done by the Travel Agent will be processed by the issuing Travel Agent only and no refund is admissible online. In the event of cancellation of non-cancellable booking (s), the client shall not be refunded the amount paid towards making the reservation(s). Certain room rates & types have restrictions and are without benefits. In case you do not wish to opt for restricted rates & types, you can book the room(s) available on www.avenuehoteldubai.com without benefits/restrictions.
In case of early checkout, you are liable to pay for the entire confirmed reservation. If not sure of the policy, contact the hotel for clarification. Please note for the reservation of more than one room in that case all rooms are determined as “reserved nights”. For example, two (2) rooms reserved for four (4) nights would be (8) reserved nights, hence to such (8) reserved nights applicable cancellation period is 72 hours.